Return and Refund Policy for Mrs. Boats
At Mrs. Boats, we want you to be completely satisfied with your purchase of boating accessories, safety equipment, and marine products. Our Return and Refund Policy is designed to be clear, fair, and compliant with Google guidelines. If you’re not satisfied with your order, we’re here to help with a hassle-free return process.
Return Policy Overview
Return Window: You may return most unused products in their original packaging within 30 days of delivery.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Restocking Fee: A 15% restocking fee may apply to non-defective returns.
Non-Returnable Items: Custom or made-to-order products are non-returnable unless defective. These items are marked with a return_policy_label (e.g., “custom”) in our product feed.
Eligibility: Items must be unused, in original packaging, and in the same condition as received.
How to Initiate a Return
To return an item, follow these steps:
Contact Us: Email info@mrsboats.com or (504) 920-0732 within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Pack the Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
Include RMA: Write the RMA number on the outside of the package.
Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method.
Confirmation: Once we receive and inspect the item, we’ll notify you via email about the approval or rejection of your return.
Return Conditions
The following table outlines the conditions under which items can be returned:
Condition | Eligible for Return? | Return Shipping Cost | Restocking Fee | Notes |
|---|---|---|---|---|
Unused, in original packaging | Yes | Customer pays | 15% may apply | Must be returned within 30 days |
Defective or Damaged | Yes | Mrs. Boats pays | None | Proof of defect required (e.g., photos) |
Incorrect Item | Yes | Mrs. Boats pays | None | Contact us within 7 days of delivery |
Custom/Made-to-Order | No (unless defective) | Mrs. Boats pays (if defective) | None (if defective) | Marked with return_policy_label: custom |
Refund Process
Processing Time: Once your return is received and inspected, we’ll process your refund within 5–7 business days.
Refund Method: Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Refund Amount:
For non-defective returns: Refund equals the item price minus any applicable restocking fee (15%).
For defective or incorrect items: Full refund, including original shipping costs (if applicable).
Notification: You’ll receive an email confirmation once your refund is processed.
Exceptions
Non-Returnable Items: Custom or made-to-order products (e.g., personalized life jackets or custom boat covers) are non-returnable unless defective. These items are identified in our product feed with a return_policy_label attribute.
Damaged by Customer: Items damaged due to misuse, improper handling, or failure to follow instructions are not eligible for return.
Missing Items: Claims for missing items must be reported within 7 days of delivery.
Damaged or Defective Items
If you receive a defective or damaged item:
Contact us within 7 days of delivery at info@mrsboats.com or (504) 920-0732.
Provide photos or other evidence of the defect or damage.
We’ll arrange for a replacement or refund and cover return shipping costs.
Replacements are subject to availability; if unavailable, a full refund will be issued.
🧭 Still Have Questions?
If you need help with your return, contact us:
📧 Email: info@mrsboats.com
📞 Phone / WhatsApp: +1 (504) 920-0732
🕒 Business Hours: Monday–Friday, 9 AM–5 PM EST
Let us help you navigate your boating experience smoothly—on the water and beyond. Thank you for choosing Mrs Boats!
